Refund & cancellation policy

Last updated: 18 August 2026. This policy applies to professional engagements with Stream Pulse Grid: Stream Completion Assessments, Drop-off Pattern Clinics, Quarterly Completion Reviews, and Stakeholder Completion Briefings.

Eligibility

Refunds apply to fees paid for engagements that have not been fully delivered, subject to the conditions below. Informational pricing on this website does not create a purchase until a written scope is accepted and an invoice is paid.

Booking deposits

Assessments and briefings typically require a 40% deposit to reserve start dates. Clinics require full prepayment. Quarterly reviews are invoiced ahead of each cycle.

Cancellation by you

• More than 10 business days before the agreed start: full refund of amounts paid, minus any non-recoverable third-party costs disclosed in writing.
• 5–10 business days before start: 50% of the deposit (or 50% of clinic fee) is retained; the remainder is refunded.
• Fewer than 5 business days before start, or after work has begun: deposits are non-refundable; completed work stages remain payable.

Rescheduling

You may reschedule once without penalty if you give at least five business days’ notice and a new date within 60 days is agreed. Later reschedules may incur a RM 350 administrative fee.

No-shows

If your team misses a scheduled clinic or readout without 24 hours’ notice, that session is treated as delivered. A replacement session may be booked at the then-current clinic or readout rate.

Work already started

Once we have begun reviewing your exports or drafting findings, fees for completed stages are non-refundable. Unused later stages may be refunded proportionally if we cancel remaining work by mutual agreement.

Quarterly reviews

If you cancel a quarterly cycle before we begin that quarter’s review, a full refund of that cycle’s fee applies when notice arrives at least seven business days before the cycle start. After review work begins, the cycle fee is non-refundable.

Non-refundable items

• Completed clinics and delivered findings packs
• On-site travel costs already incurred with your prior approval
• Administrative fees for late reschedules

Refund process & timing

Email info@stream-pulsegrid.digital with your invoice number and reason. Approved refunds are returned via the original bank transfer route within 14 business days. We do not issue cash refunds.

Our cancellations

If we must cancel an engagement for reasons within our control, you receive a full refund of amounts paid for undelivered work, or a rescheduled date at your option.

Contact

+60377821131 · 4 Lrg 1A/71N Seksyen 1A Petaling Jaya,Petaling Jaya,Selangor,46000,Malaysia